Amicus – Keeping Installers Friendly With Customer Care Package

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The quest for a better customer experience continues at Endurance Doors with the introduction of Amicus, a new automated ticketing system which improves the flow of information and keeps installer partners on the friendly side.

This investment in Amicus, which is part of a wider programme of new IT infrastructure, has been implemented to help streamline the whole customer query process. The ticketing system will ensure that all communications are fully traceable and trackable.

Any customer query that’s raised online will be followed by the receipt of a formal acknowledgement within minutes and subsequently a member of the customer care team appointed to that ticket within Amicus. Early beta testing of this software has shown that it speeds up communications between Endurance and their Installer Partners significantly and without the issues of staff absences and holidays which can hamper the traditional operations of a customer care team.

 “The Amicus ticketing system is part of a wider investment programme that’s been partly driven by customer demand. We want to produce an outstanding composite door and have outstanding engagement with our installer partners.”

– Kayleigh Startup 

Customer relationships manager, Endurance Doors

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Stephen Nadin, MD of Endurance Doors adds: "Our installer partners can access the Amicus ticketing system 24 hours a day and 7 days a week, whilst also helping us to improve in other ways across the business. Data is now very much part of the way in which this business will evolve, yet without ignoring the human touch."

Picture: Endurance Doors has introduced Amicus, a new automated ticketing system for customer enquiries.

www.endurancedoors.co.uk

Article written by Cathryn Ellis
09th December 2021

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