World Quality Day

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On World Quality Day, Bureau Veritas encouraged construction businesses to consider the importance of quality management amid recent research detailing how the coronavirus pandemic is rewiring customer demands. 

Pegged as a great opportunity to celebrate individuals, teams and organisations that are deeply invested in creating and improving customer value, World Quality Day, on November 12, highlighted how quality can help to create customer-focused organisations.

Importantly, this year’s event fell at a time when customer expectations are changing beyond recognition due to the coronavirus pandemic. According to a recent McKinsey report, accelerating digitalisation, home delivery and increased community engagement are now core parts of the customer experience.

To read the report  - Click Here

ISO 9001

Bureau Veritas says construction firms and those in the supply chain should review their quality management processes to ensure they can meet these evolving customer demands, stating that adherence with ISO 9001:2015 is key.

 “As we celebrate World Quality Day, it’s important to note that the coronavirus pandemic is changing customer expectations like no other period in recent history.”

– Karolina Lachi Kolarova 

Business Unit Director, Certification and Government Services & International Trade

Continued shift

"Whether it’s online purchasing, paperless management systems or prioritising health and safety measures, customer demands have shifted dramatically and will continue to do so in the coming months," continues CGSIT's Kolarova. “As such, businesses need to respond accordingly and a vital part of that is quality management. For those businesses that have not already done so, being certified against ISO 9001:2015 is great way to demonstrate customer value and improve the customer experience.”

Improving customer satisfaction

According to Bureau Veritas, not only will the ISO 9001:2015 quality management system help businesses to streamline their processes and improve operational efficiency, it will also improve the reliability of business operations at a time when these are increasingly disrupted by the pandemic. Kolarova adds: “Effective quality management relies on a holistic approach, one which includes managing an organisation’s quality processes effectively and looking at ways to improve customer satisfaction.

“As always, if in doubt, we’d recommend they call on an expert consultancy, such as the team at Bureau Veritas, which can provide a robust assessment and relevant recommendations to ensure absolute best class in quality management certification.”

Picture: Businesses should look now more than ever at their quality management systems.

www.bureauveritas.co.uk

0345 600 1828

Article written by Cathryn Ellis
13th November 2020

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