Horrendous Service Leads To Sheerline Switch

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Windowise has been fabricating aluminium products since it was founded in 1997. Earlier this year, the company made the decision to switch to Sheerline after receiving ‘horrendous’ service from its previous supplier.

Trading as Phoenix Windows, Windowise chose Sheerline over other systems houses because of the quality of the materials supplied and the innovations the relatively new company behind the products (Garnalex) had introduced. However, it was the promise of a personal service that swung the deal.
This was especially important to the Windowise team who said their previous supplier offered minimal in-person contact and no support on a day-to-day basis.

With Sheerline, there’s a dedicated technical team who provide day-to-day support, training provided as standard for new products and regular calls and in-person meetings with sales reps and other Sheerline team members.  

Guaranteed U-values is also a big incentive. Sheerline prides itself on offering transparency around its products and their capabilities. For instance, the company’s independently verified U-value reports for their whole product range are freely available – giving customers absolute confidence that what they sell complies.

Andy McCord, the MD at Windowise, says: “I think everyone knows, you don’t swap suppliers for no reason – it’s a big undertaking to switch. But the constant false promises and letting me down meant I was letting my customers down. It was the service and delivery – it was horrendous and there was no sign of it getting better. So, I took the plunge and swapped suppliers.”

As the company has found a trusted aluminium partner they can rely on, they’re focusing on realising their ambitious growth plans. This includes fabricating and installing new Sheerline products as and when they are launched.  

Picture: The Windowise team who are chuffed with the decision to swap to fabricating Sheerline aluminium products.

www.sheerline.com
www.phoenixwindows.co.uk

Article written by Cathryn Ellis
01st November 2024

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