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Business Pilot now, via Zapier, interfaces with thousands of popular Apps. The Installer speaks to MD Elton Boocock about this latest leap forward for...
Read Full ArticleWith the cost of cyber-crime to the UK economy running at £27bn per year, Elton Boocock of Business Pilot, explains why you should never be complacent about online security.
Half of all businesses report having experienced some form of cyber security breach or attack in the last 12 months, according to the Department for Science, Innovation and Technology.
We often think the cost of a cyber-attack is simply the ransom paid to release important data, yet it extends to non-productive downtime, loss of customers, remedial work to patch up weak defences, loss of reputation. The list is long.
However, we need software and access to IT infrastructure to help build our businesses and scale up in ways that are virtually impossible with outdated manual systems.
So how do you choose the right software partners without putting your valuable data at risk?
The simple answer is that you interrogate the security of your digital suppliers in the same way you would any other supplier. If you had contractors regularly visiting your offices and showroom, you would carry out a basic security check to make sure you weren’t putting your business at risk.
It is the same with companies like Business Pilot that provide software platforms that help window installers run their businesses more efficiently and use sensitive information to link services together such as accounting, customer details, and employees.
Just because we operate online doesn’t – and shouldn’t – mean we take security any less seriously than a company that is literally handed the keys to your office. In fact, we build security into every element of our operation.
For example, a recent Business Pilot update includes a ‘single sign-on’ for customers who use Microsoft Business (Office 365) accounts.
Passwords
Passwords can be frustrating, yet they are the unsung heroes of cyber security. It’s not unusual for people (including your employees) to keep default passwords or use predictable easy-to-remember ones.
Our solution is a secure authentication that allows users to log-in to multiple systems using one username and password. Tt significantly reduces the risk of security breaches associated with weak passwords.
UK servers
As a relative newcomer to the industry, we were able to build our CRM system on the latest and most secure frameworks available. And we update our codebase incrementally, ensuring that we remove any risk of security breaches.
This is supported with firewalls, anti-malware software, anti-virus software, and encryption – and all our data is hosted on UK servers.
I could get really geeky about the measures we take to deliver the most secure software product as possible, but I think it is fair to say that we will always go the extra mile. Security updates are always taking place in the background, much in the same way as when your phone updates to the latest version. Quite often, there are no headline features, just ‘security updates’. And these are crucial to the ongoing safety of your business.
Self-preservation
There are many things you can do to keep your business secure. For example: regularly back up important data (in the cloud if possible); don’t download dodgy software; allow your company’s smartphones to be tracked and wiped if lost or stolen; and don’t fall victim to phishing attacks.
When it comes to third-party software providers, you don’t want to lose sleep worrying about if your information is safe with them. At Business Pilot we can guarantee that not only are we fastidious about the security of our software and infrastructure but we continually introduce new measures that help you stay safe. I think you should demand the same of all your other IT contractors and suppliers.
Picture: Business Pilot’s Elton Boocock has identified the risks of cyber-attacks to installers and fabricators.
Article written by Cathryn Ellis
11th October 2024