Geeks 5 - Technophobes 5

A person in front of a computer

Installers, ranging from geeks to technophobes, using TommyTrinder.com's Framepoint sales App have given its support service a 5-star average rating.

The tech support for the Framepoint App is free and unlimited, with support available via online webchat or one-to-one scheduled video calls.

 

 “The App can be set up, branded and ready to go in minutes, yet installers like the reassurance of a helping hand when needed.”

– Chris Brunsdon 

CEO, Tommy Trinder

 

TimberWindows.com

Tommy Trinder's Brunsdon is a previous installer and former owner of the TimberWindows.com franchise. He continues: "Our users range from IT geeks to self-confessed technophobes - but the support helps them all make the most of the App - and ultimately sell more windows."

 

Development

Bertrand Dupont, Tech Support for Tommy Trinder, adds: "The support sessions add a further dimension in allowing installers to have their say in how the App is developed. We've had four major updates since January and are continually adding to the App, whether that's deep customisation features or detailed sash horns and Canterbury etched glass. The additions and tweaks are all based on user feedback "

 

Users

Framepoint now has over 500 individual users, with 30-40 installation companies signing up a month since lockdown, due to the App’s successful adaptation for remote selling.

"It's a minimal investment - with no contract - which can transform leads and conversion rates for installers, while securing the future of their businesses," explains Brunsdon. "Framepoint is built by installers for installers, so they can sell the way they want to - anytime, anywhere, and not locked into one manufacturer or material. Retail installers are seeing conversion rates of 80% and saving 50% on quoting and admin time alone."

Picture: Support for the TommyTrinder.com Framepoint App is free and unlimited.

www.tommytrinder.com

Article written by Cathryn Ellis
03rd September 2020

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