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The 5% Club
Applebridge has joined The 5% Club in which members pledge to have 5% of their workforce engaged in apprenticeships, sponsored student programmes or...
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Leadership Success Sets Hurst Up For Future
Five of Hurst Doors’ factory and office team have achieved the Highfield Level 2 certificates in team leadership. The firm believes investing in its workforce means customers ultimately get a better service.
Sarah West, Steve Pullen, Bob Halls, Aide Page and Lee Gray have been equipped with the skills they need to lead a team successfully. This included learning motivation techniques to get the best from people and methods for resolving disputes – giving them the confidence to tackle difficult issues and the tools to develop as a leader.
Training for the qualification was carried out by Sarah Van Der Eykyn, MD at Ideal Training Solutions & Leadership based in Hull.
“The team put in a great effort and several of them are now progressing onto the diploma level. All are being encouraged to implement what they’ve learnt into practice in the workplace.”
– Mark Atkinson
Sales director, Hurst Doors
Customer service
The company’s investment in upskilling its employees is not stopping there, with several members of its customer services team working towards their Highfield’s Level 2 Diploma in customer service.
Kevin Wheatman, Hurst’s director/general manager says: “Our people are central to our business. We have invested in the training and development of our team to help them reach their full potential and support further growth of the business. It is important staff feel valued and training supports them to become more efficient and effective in their roles, which in turn helps to increase customer satisfaction.
“In our commitment to our customers, our strategy for continuously improving our business has always been to invest, to ensure we deliver quality products and customer support.”
Picture: (L-R) Kevin Wheatman, Sarah Van Der Eykyn, Sarah West, Bob Halls, Lee Gray, Aide Page, Steve Pullen and Mark Atkinson.
Article written by Cathryn Ellis
19th May 2022